Frequently asked questions

Get answers to popular questions about Tenants Plus and our services.

What is Tenants Plus?

Before you attend property viewings we arrange for you to be credit checked for FREE so that you know exactly where you stand before committing to a full tenant application which usually includes many non-refundable fees. Knowing your financial status up-front means that if you do fail your credit check, you can avoid losing money from these fees later down the line. Even better; through our special relationships with local high street agents and landlords, you can then proceed to viewing properties and complete a full tenant referencing application also for FREE.

How it works

What is a credit check?

It is just an online check of a persons financial status. It will show whether bills have been paid on time, whether you have had any CCJ's (county court judgements); IVA's (individual voluntary arrangements) or have ever been declared bankrupt. It will ultimately show your credit worthiness.

How much does the credit check cost?

It's totally free. You will not be charged for the credit check application.

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How long does the credit check take?

The process usually takes between 2-4 working days after submission of your online application sent to you by our partner UK Tenant Data.

Your application is protected by our associate UK Tenant Data, one of the UK's leading referencing companies.

What happens if I fail the credit check?

You will be notified by email the status of your application. If you fail the credit check it's likely that you'll need a guarantor if you wish to proceed to a full tenancy application.

I need a guarantor, can I use Tenants Plus?

Yes. If you require a guarantor, please have them contact us and we will walk them through the steps of being your guarantor.

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What other fees do I have to pay?

Each letting agent has their own scale of fees and charges. As members of Tenants Plus though, the agent will not charge you any administration fees that relate to the credit check or referencing process. Other reasonable charges may apply (e.g. drawing up a tenancy agreement).

What is a full reference?

A full reference will request proof of identity and whether you have the right to rent in the United Kingdom, your employer to confirm your current salary and length of time in employment. Your current landlord to confirm the length of your tenancy, the rent paid and any rent arrears or issues during the tenancy and your bank statements so that proof of income can be verified.

When will I be fully referenced?

When you have viewed and placed an offer on a property you will then proceed to be fully referenced.

If you still have questions you would like us to answer, please get in touch.

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